CUSTOMER SERVICE EXCELLENCE TRAINING

As part of our ongoing commitment to delivering exceptional customer service, employees from USMS Sdn Bhd attended the Customer Service Excellence Training conducted by CFBT Kiarong on 8–9 July, 21–22 July, and 28–29 July 2026.

The training focused on enhancing communication skills, strengthening customer engagement, and developing effective complaint-handling techniques. Through interactive learning and practical exercises, participants gained valuable knowledge and skills to deliver professional, efficient, and customer-focused service.

USMS remains committed to investing in the continuous development of its employees, ensuring they are equipped to provide the highest standard of service and create positive experiences for every customer.

At USMS, we believe that continuous learning and development are essential in delivering a positive customer experience. This initiative reflects our dedication to building a customer-centric culture and ensuring that every interaction leaves a lasting positive impression.