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Existing Residential Customer
Steps
Dept. of Electrical Services has provide the existing residential customers listing to USMS appointed installer for installation.
USMS appointed Installer will create the Work Order and assign Installer using Self-care portal for swapping existing Postpaid Meter to New Smart Meter.
USMS appointed Installer:
- To print out the assigned Work order
- To collect meter stock at USMS warehouse
- To set appointment with customers for meter swapping
Installer must;
- Present an Installer Authorized Utility ID
- Present Work Order form for Smart Meter installation.
- Brief explanation on process of installation and function of the smart meter system.
Verify customer details
- Registered owner name
- Upload copy of ID / I.C / Business Registration to USMS customer account.
Incase current owner name differs from registered owner, current owner to proceed to Dept. of Electrical Services / Dept. of Water Services / Berakas Power Company to change the customer details.
Installer will take a picture of the existing electric or water meter showing the meter credit balance to upload to USMS Customer Account.
Installer will disconnect old meter.
Installer will take a picture of the existing electric or water meter showing the meter credit balance to upload to USMS customer account.
Install new smart meter and onboard customer’s account within 1 – 2 hours.
Customer must register via USMS self care portal:
www.usms.com.bn
- Existing Postpaid meter – Dept of Electrical Services will generate final bill to the customer.
- Existing Prepaid meter – Dept of Electrical Services will enter remaining credit to the customer’s account
Outstanding debts agreement between Dept of Electrical Services with customer to be input into CRM
Customer must reload meter credit within 72 hours of account activation to prevent disconnection of service.
Customer can use the electricity for up to 72 hours and the usage will be deducted upon reload.
Meter installer to carefully store old meters at their own storage area. Old meters will be returned to Dept. of Electrical Services warehouse on a monthly basis for safe-keeping. Goods Return Form to be signed and return to USMS for claim purpose.