New Commercial, Temporary & Government Customer

Customer appoint a registered water contractor to submit new application via OneBiz online system.

• Documents required:
• Complete Permit to Dig application (Form G) with attached plan and picture
• Photos of premise, proposal connection tapping point, sketch plan of cable(s) route & geo portal of premise
• Valid worker pass
• Development approval letter
• I.C of Applicant
• As Built Single Line Diagram by electrical contractor

Upon completed application, Dept. of Electrical Services will issue letter of approval to purchase meter at USMS office during working hours.

After purchasing of the smart electric meter, the appointed electric contractor will schedule with USMS for the installation of the smart electric meter and USMS will create the work order according to the schedule provided.

Once installation is completed, USMS will proceed with the onboarding process.

Customers must register on the USMS Self-Care portal:
www.usms.com.bn.

Once signed, Meter Installer to forward pre-registered End user to Dept. of Electrical Services for further process of validation, verification prior to approval for account activation.

Once account activated, a notification via SMS to inform Dept. of Electrical Services Customer registration is complete and ready for top up. Dept. of Electrical Services can then close the Work Order.

Customer must reload meter credit within 48 hours of account activation to prevent disconnection of service.

Customer can use the electricity for up to 48 hours and the usage will be deducted upon reload.