New Commercial, Temporary & Government Customer

Customer appoint a registered water contractor to submit new application via OneBiz online system.

Documents required:

• Identity card (with signature)
• Land title
• Occupancy permit (OP)
• House number issued by Survey Department V. Sales & Purchase agreement (if applicable)
• Appointment letter for licensed contractor to fix meter
• Latest temporary water supply bill (for construction) showing zero outstanding

Upon completed application, Public Works Department will issue letter of approval to purchase meter at USMS office during working hours.

After purchasing of the smart water meter, the appointed water contractor will schedule with USMS for the installation of the smart water meter and USMS will create the work order according to the schedule provided.

Once installation is completed, USMS will proceed with the onboarding process.

Customer must register via USMS self care portal:
www.usms.com.bn

Once signed, Meter Installer to forward pre-registered End user to Dept. of Water Services for further process of validation, verification prior to approval for account activation.

Once account activated, a notification via SMS to inform Dept. of Water Services Customer registration is complete and ready for top up. Dept. of Electric Services can then close the Work Order.

Customer must reload meter credit within 48 hours of account activation to prevent disconnection of service.

Customer can use the electricity for up to 48 hours and the usage will be deducted upon reload.