New Residential Customer

Steps

1

Customer appoint a registered water contractor to submit new application via OneBiz online system.

Documents required:

  • Identity Card (House Owner with signature)
  • Land title
  • Occupancy permit (OP)
  • House number issued by Survey Department V. Sales & Purchase agreement (if applicable)
  • Receipt from Water department for change category from construction to residential tariff.
2

After purchasing of the smart water meter, the appointed water contractor will schedule with USMS for the installation of the smart water meter and USMS will create the work order according to the schedule provided.

3

Once installation is completed, USMS will proceed with the onboarding process.

4

Customer will be notify thru SMS once activation been done. And can view in the USMS Apps. It will show 2 meters, 1 for electrical and 1 for water meter.

5

Customer can perform Top up and will receive SMS for successful notification and also Email for receipt.