Frequently Asked Questions

USMS Self Care Portal

USMS Self Care Portal

  1. Q: What is USMS Web Self Care Portal?
    A: USMS Web Self Care Portal is an online portal that allows customers to top up for their Smart Electric and Water Meters.
  2. Q: How do I register and maintain an account in USMS Web Self Care Portal?
    A: You can register and create an account at www.usms.com.bn
  3. Q: How do I purchase and pay using USMS Self Care Portal Top Up?
    A: Login in to your registered account via www.usms.com.bn and follow the instructions to purchase and top up.
  4. Q: What is the minimum amount to purchase USMS Self Care Portal Top Up?
    A: The minimum top-up amount is BND$2.00
  5. Q: How do I pay for using USMS Self Care Top up service?
    A: Payments can be made through accessing the website and we accept all VISA & Master credit cards for payment.
  6. Q: How do I receive my Smart Electrical / Water credit?
    A: Upon successful payment, your Self Care Portal Top up credit will be credited to your Smart Prepaid meter ID.
  7. Q: Will I get a receipt for my USMS Self Care Portal Top Up?
    A: Yes, you will receive a SMS and email notification on the purchase details.
  8. Q: How do I inquire about my credit balance?
    A: Upon login to the USMS Self Care Portal, the Portal will display to your latest credit balance.
  9. Q: What happens if my Smart Prepaid Meter is not credited with the USMS Self Care Top up credit?
    A: Should you not receive your credit, please contact Talian Darussalam 123.
  10. Q: What is the hotline for Smart Prepaid Electric / Water Meter?
    A: Please call Talian Darussalam 123 for any inquiries.
  11. Q: What is the operational hour for Talian Darussalam 123?
    A: The service is available 24 hours a day, 7 days a week.
USMS USSD Top Up

  1. Q: What is USMS USSD Top Up?
    A: This is another Prepaid Top Up for Smart Electric and Water meters customers.
  2. Q: Who can purchase USMS USSD Top Up?
    A: Only DST Prepaid (EASI) Subscribers can purchase USMS USSD Top Up.
  3. Q: How do I purchase and pay using USMS USSD Top Up?
    A: Type *144*1*meter id*amount to top up# service on your mobile phone.
  4. Q: What is the minimum amount to purchase USMS USSD Top Up?
    A: The minimum amount is BND$2.00.
  5. Q: How do I pay for using USMS USSD Top up service?
    A: It will deduct directly from the EASI credit.
  6. Q: How do I receive my Smart Prepaid Meter credit?
    A: Upon successful of payment, your USSD Top up credit will be credited to your Smart meter ID.
  7. Q: Will I get a receipt for my USMS USSD Top Up?
    A: Yes, you will receive a SMS and email notification on the purchase details.
  8. Q: How do I check my last purchase USMS USSD Top Up?
    A: Type*141* meter ID# and press call.
  9. Q: How do I enquire my credit balance?
    A: Type *140* meter id# and press call.
  10. Q: Is there any charge for using USMS USSD services?
    A: No, there are no service charge for each transaction in the following table:-
  11. Q: What happen if my Smart Prepaid Meter is not credited with the USMS USSD Top up credit?
    A: You may call Talian Darussalam 123 for DES or DWS, and 2393357/58 for BPC Customer.
  12. Q: What happen if I have entered to the wrong DES or BPC or DWS Smart Prepaid Meter number?
    A: Your input will be rejected by the system.
  13. Q: Will I get any refund if I purchased USMS USSD Top up for the wrong meter number?
    A: No. there will be no refund.
  14. Q: What is the hotline for Smart Prepaid Electric / Water Meter?
    A: You may call Talian Darussalam 123 for any inquiries.
  15. Q: What is the operational hour for Talian Darussalam 123?
    A: The service is available 24 hours a day, 7 days a week.
USMS Quick Top Up

  1. Q: What is USMS Quick Top-up?
    A: It is a quickest way of top up for Smart Prepaid Electric and Water Meters customers.
  2. Q: How do I purchase and pay using USMS Quick Top-up?
    A: Login to the internet access via www.usms.com.bn/SmartMeter/QuickTopUp
    a. Select your token denomination;
    b. Enter the Smart Prepaid Meter number;
    c. Verify your purchase amount & the payment details;
    d. The Smart Prepaid Meter will display your credit top up value after payment has received successfully.
  3. Q: What is the benefit of USMS Quick Top-up?
    A: You can top up anywhere as long internet access is available and accepts all VISA & Master credit cards for payment.
  4. Q: What is the minimum amount to purchase USMS Quick Top up?
    A: The minimum top-up amount is BND$2.00
  5. Q: How do I receive my Smart Prepaid Meter credit?
    A: Upon successful payment, your USMS Quick Top up credit will be credited to your Smart Prepaid meter ID.
  6. Q: What happen if I have entered to the wrong Smart Prepaid meter number?
    A: Your input will be rejected by the system.
  7. Q: Will I get a refund if I have entered a wrong active Smart Prepaid Meter number belonging to another user?
    A: No, there will be no refund.
  8. Q: What happens if my Smart Prepaid Meter is not credited with the USMS Quick Top up credit?
    A: Should you not receive your credit, please contact Talian Darussalam 123.
  9. Q: What is the hotline for Smart Prepaid Electric / Water Meter?
    A: Please call Talian Darussalam 123 for any inquiries.
  10. Q: What is the operational hour for Talian Darussalam 123?
    A: The service is available 24 hours a day, 7 days a week.
USMS Mobile App

  1. Q: What is USMS Mobile App?
    A: It is an online Portal and mobile apps for customer to top up for Smart Electric and Water Meters.
  2. Q: How can I access USMS Selfcare Portal & Mobile Apps?
    A: Customer can access USMS website via www.usms.com.bn and download the USMS Mobile Apps at GooglePlay.
  3. Q: Is there any registration required to make use of Mobile Apps?
    A: If you have already registered on the USMS Portal, you can login using the same ID and password.
  4. Q: What is the benefit of USMS Portal & Mobile Apps?
    A: You can purchase anywhere and anytime as long as you have internet access available.
  5. Q: What is the minimum amount to purchase of credit Top Up?
    A: The minimum top-up amount is BND$2.00.
  6. Q: How do I pay for using USMS Portal & Mobile Apps service?
    A: You can purchase the credit Top up by using your VISA & Master credit card.
  7. Q: How do I receive my Smart Prepaid Meter credit?
    A: Upon successful payment, your Top Up credit will be credited to your Smart Prepaid meter ID.
  8. Q: Will I get a receipt for the purchase of the Smart Prepaid Meter credit Top Up?
    A: Yes, you will receive a SMS and email notification on the purchase details.
  9. Q: What happens if I entered to the wrong Smart Prepaid Meter number?
    A: Your input will be rejected by the system.
  10. Q: Will I get any refund if I purchased credit Top Up for other Smart Prepaid meter Number?
    A: No, there will be no refund.
  11. Q: What is the hotline for Smart Prepaid Electric / Water Meter?
    A: Please call Talian Darussalam 123 for any inquiries.
  12. Q: What is the operational hour for Talian Darussalam 123?
    A: The service is available 24 hours a day, 7 days a week
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